Frequently Asked Questions
When and how will I receive my PDF?
PDFs are sent automatically via email as soon as your order is placed. You can always access your PDF downloads by logging into your account on our store and selecting "My Downloads."
Why has my order not shipped yet?
Standard orders usually take 24-48 hours to ship. If your order has not shipped after that time, please reach out to us through our contact form.
Orders containing pre-order items will be held until the pre-order ships. If you would like to get your in-stock items sent out ahead of the pre-order items, please create two separate orders for them.
I'm a retailer, how can I carry your games?
Retailers can get access to wholesale pricing directly on our online store by filling out this form. Once your account is approved, you'll receive an activation link. After you activate your account, you'll be able to order directly from us using our online store.
When will X game be back in stock?
We strive to keep all of our games in print as much as possible. That being said, sometimes logistical issues slow things down and cause games to go out of print for short periods. Unless a game is marked as a "limited release", "limited print run", or anything to that effect, you can be sure that we are working to get it back in stock as soon as possible. Specifically, we have no plans of discontinuing Two Rooms and a Boom, Necroboomicon, and World Championship Russian Roulette at this time.
How can I be notified when the product I want is back in stock?
Be sure to sign up for our newsletter on our homepage to get updates on new products and restocks!